[Telling them not to worry is fine and all, but it doesn't do much to actually alleviate their concerns. Not really. If anything, it makes them worry even more. If something small and insignificant had happened, then it wouldn't have been brushed off like this. People don't really tend to reassure them point-blank unless something awful went down. That's their experience.]
What happened?
[Their tone is a little more firm here. They don't want to be reassured. They want to know if he's really okay.]
voice;
What happened?
[Their tone is a little more firm here. They don't want to be reassured. They want to know if he's really okay.]